Do you need to improve agent performance at your contact center? Here’s 6 ways AI tools can boost agent productivity, improving customer satisfaction in turn. The use of AI in business applications ...

South African customers now expect problems to be solved before they even complain – on WhatsApp, in‑app, or over the phone – ...

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...

Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Today, Adobe (Nasdaq:ADBE) announced the general availability of AI agents that will reshape how businesses build, deliver and optimize customer experiences and ...

Agentic commerce still suffers from a trust problem, Amex's new developer kit wants to solve at least part of that.

The deal enhances NiCE’s position in the emerging $30 billion market for AI agents that can handle complex customer interactions from start to finish In a move that signals a tidal wave of upcoming of ...

NEW YORK, March 18, 2026 (GLOBE NEWSWIRE) -- Token Security, the leader in identity-first AI agent security, today announced intent-based AI agent security, a new approach that governs autonomous ...

Artificial intelligence is redefining contact center operations far beyond the traditional service ticket, opening opportunities for customer support to redefine their value proposition to the ...

Have you ever found yourself frustrated while trying to get help from a customer support agent that just didn’t seem to understand your needs? Whether it’s a simple question about a product or a more ...

Lasso Security, the platform enabling secure AI adoption at enterprise scale, today launched Intent Deputy: the industry's first behavioral intent framework purpose-built for securing AI agents.